At Gummy Up, your satisfaction matters to us. We aim to ensure every order reaches you in perfect condition. If you are not completely happy with your purchase, please review our refund and return guidelines below.

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🔄 Returns & Refunds

• You have the right to request a return within 14 days of receiving your order, in line with UK consumer law.

• To be eligible, the product must be unopened, unused, and in its original packaging.

• For food safety and hygiene reasons, we cannot accept returns of any products that have been opened, unsealed, or used.

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💳 Refunds

• Once we receive and inspect your return, we will notify you via the Contact Us form or Live Chat.

• If approved, a refund will be issued to your original payment method.

• Please allow 5–10 working days for the refund to appear, depending on your payment provider.

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🚚 Return Shipping

• Customers are responsible for the cost of return shipping unless the product is faulty or incorrect.

• We recommend using a tracked delivery service, as we cannot guarantee receipt of untracked returns.

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❌ Non-Returnable Items

• Opened or used supplement bottles.

• Items purchased outside of our official website (gummyup.co.uk).

• Gift cards.

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📌 Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery using the Live Chat bot or Contact Us form on our website. We’ll arrange a replacement or refund at no extra cost.

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❓ Need Help?

For all queries regarding refunds or returns, please reach us through the Live Chat bot or the Contact Us form available on our website.